Delivery and Returns
Delivery
Dear customers,
We aim to get parcels on the way within one to a maximum of two working days (after receipt of payment). However, due to the high utilization of the parcel services during the Christmas season, the delivery time of the parcels can take a little longer than normal - the Post and its cooperation partners naturally aim to deliver as many parcels as possible by Christmas.
RETURN DEADLINES:
We will be very accommodating with the return deadlines this year - you can exchange Christmas gifts, provided they are unworn and in their original packaging, until January 10, 2021.
We offer free shipping to Austria and Germany on orders of € 40 or more! Shipping is free for deliveries to Switzerland on orders of € 100 or more. The following shipping costs apply to orders that do not qualify for free shipping:
Austria: € 5.90
Germany: € 6.90
Switzerland: € 18.32 (24 Swiss francs)
Shipping zone 2: € 9.50 (free shipping for orders of € 100 and more)
Belgium, Italy, Croatia, Luxembourg, The Netherlands, Slovenia, Slovakia, Czech Republic, Hungary
Shipping zone 3: € 15.00 (free shipping for orders of € 200 and more)
Denmark, Finland, France, UK, Sweden, Ireland
Shipping zone 4: € 15.00 (free shipping for orders of € 200 and more)
Estonia, Greece, Lithuania, Latvia, Poland, Romania, Spain
Shipping zone 5: € 20.00 (free shipping not available)
Bulgaria, Malta, Cyprus, Monaco, Liechtenstein
Shipping zone 6: € 25.00 (free shipping not available)
Norway, San Marino, Vatican
Österreichische Post AG is our partner for shipping and deliveries.
* Customs fees may apply to the recipient for shipments to Switzerland.
To see shipping costs, please select the destination country when you order.
Returns
Have you changed your mind? That’s all right – we cover costs for returns made from Austria and Germany.
You can now print out your return slip yourself for returns made from Austria and Germany!
Find all the information you need on the invoice enclosed with your shipment.
In Austria and Germany, you can bring your item with the return slip to any post office and send it back to us free of charge.