Would you like to exchange a product? Please send it back, and order a new one. This is shortening the return process, and you will receive your new item much faster. The money for your return will also be returned to you immediately.

Important note: Please make sure that the goods are unworn and that all labels are still attached when returning the goods.

Our customer service is always happy to answer any questions you may have:

• Mondays - Thursdays : 9.00 a.m. - 4.00 p.m.
  
• Phone: +43 (0)6229 36770-50
• E-Mail: shop@fellhof.com

This is how the return works?

• You have a customer account?
  Log in and call up the order from which you want to return the product. There you can state the reason for your return and print out the free return label for the post office and the delivery note. Please note that this service is only available for customers with a delivery address in Germany and Austria. IMPORTANT: Please enclose the delivery note and invoice with your order.
  

• You have ordered as a guest?
  You can register your return in the returns portal. Simply enter your 6-digit order number (you will find this in your email order confirmation) and the email address you used to place the order. Please also let us know the reason for the return. You will then receive a delivery note and a free return label to print out. It is currently only possible to register your return in the returns portal for customers with a delivery address in Germany and Austria. IMPORTANT: Please enclose the delivery note and invoice with your order.